Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days for processing and preparation before your order is shipped. Processing times may vary depending on suppliers.
HOW LONG IS THE SHIPPING TIME?
- Standard Average Delivery Time: 10 - 20 business days, depending on the destination and shipping options. Some products or specific locations may have shorter delivery times.
- Note: Delivery times may be affected by circumstances beyond our control, such as holidays, weather conditions, or exceptional events. While most orders are delivered within the estimated timeframe, we cannot guarantee exact delivery dates.
CAN I CANCEL MY ORDER?
You may cancel your order within 24 hours of placing it, free of charge. To cancel, please send us an email with the subject line "CANCEL." Once your order is in processing or has been shipped, cancellation is no longer possible.
I ENTERED AN INCORRECT ADDRESS!
If you made an error with your address, please reply to your order confirmation email with the correct information as soon as possible. You can also contact us via email within 24 hours of placing your order. After this period, we cannot guarantee that the address can be updated.
MY ITEM ARRIVED DAMAGED
We take care to pack each item securely. However, about 1 in 1000 items may arrive damaged due to handling in transit. If this happens, please contact us with:
- Your order number
- A photo of the damaged item
Once we receive these details, we’ll be happy to send a replacement item at no additional cost.
I HAVE A QUESTION THAT WASN'T ANSWERED. CAN YOU PLEASE HELP?
If your question wasn't answered here, please feel free to contact us via email. We will do our best to respond within 24 hours.